Taking Over a Failing Janitorial Contract at a 600,000 Sq Ft Distribution Center
The incumbent vendor was missing shifts and skipping areas, and the site was heading into peak season. Leadership needed a new vendor in place without an announcement, without unsettling the warehouse floor, and without a dip in service.
This two-page case study walks through how McLemore handled it:
- Shadow planning: after-hours walkthroughs, a mirror staffing plan, and quiet offers to the incumbent workers worth keeping
- A silent first day: staggered start times, and working supervisors alongside the existing crews
- What changed on the floor over the first 60 days
Results within 60 days
- 77% reduction in crew absenteeism, from 22% to under 5%
- Task completion rate up from 68% to over 98%
- 20% lower supply costs
- 5 of 7 incumbent staff retained after retraining
If you are weighing a vendor change and the transition is what's holding you back, start with this one.
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